INVESTMENT:

£3.5 million

FIRST BACKED:

2017

EXITED:

2021

LOCATION:

Manchester

SECTOR:

Business Process Outsourcing

REVENUE CAGR:

41%

EXIT:

Private Equity

RETURN:

4.0X MM

Digital Transformation

Intelling is one of the largest independent tech BPOs servicing blue chip Brands including O2, Talk Talk, Vodafone, Serco and Experian and consists of BPO (contact centre acquiring managing and retaining customers on behalf of brands, Switch Experts (indirect customer acquisition arm using acquired data to offer customers a seamless switching solution) and Neatley (offering broadband services).

  • Funded the expansion of the three divisions to create the Intelling Group
  • Developed a digital transformation programme delivering a proprietary, predominantly cloud-based technology stack
  • Improved Board reporting to focus on strategy, resourcing and the growth of shareholder value
  • Built out the senior team in sales, IT, marketing and operations to drive significant growth in the business
  • Diversification of customer verticals from telcos to financial services and government outsourcing
  • The company was sold to RD Capital Partners in October 2021