Pareto FM

Transforming the facilities sector one client relationship at a time.

Nature of business

Facilities Management business with a focus on customer service, diversity and staff engagement

Description of Deal

£18 million MBO

Growth Strategy

The investment will enable Pareto to maintain its growth story and continue to disrupt the market


Oxfordshire-based Pareto FM has built a strong reputation in the industry as a people business, upgrading the traditional delivery of Facilities Management (“FM”) services with a focus on customer service, diversity and staff engagement.  The team has focused its business model on the delivery of more specialised engineering services and provides broader FM solutions in a blend of operated and outsourced models, in a sector estimated to be worth £120 billion.

The business, founded by Andrew Hulbert in 2014, was set up as an antidote to large, inflexible service providers, delivering a tech-enabled suite of customer-focused solutions.  The management team has been highly successful at building a blue chip customer base and boasts a market-leading Net Promoter Score (NPS) of 75 and was also recently featured in the Sunday Times Fast Track 100. The business has performed strongly during the COVID-19 pandemic and has recently secured several high profile contract wins with global technology, media and software firms.

“Our mission is to continue to change the face of FM and demonstrate why innovative, progressive, social value lead organisations like ourselves are critical to UK plc”

Andrew Hulbert, Managing Director, Pareto FM