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Transforming the facilities sector one client relationship at a time.
Facilities Management business with a focus on customer service, diversity and staff engagement
£18 million MBO
The investment will enable Pareto to maintain its growth story and continue to disrupt the market
Oxfordshire-based Pareto FM has built a strong reputation in the industry as a people business, upgrading the traditional delivery of Facilities Management (“FM”) services with a focus on customer service, diversity and staff engagement. The team has focused its business model on the delivery of more specialised engineering services and provides broader FM solutions in a blend of operated and outsourced models, in a sector estimated to be worth £120 billion.
The business, founded by Andrew Hulbert in 2014, was set up as an antidote to large, inflexible service providers, delivering a tech-enabled suite of customer-focused solutions. The management team has been highly successful at building a blue chip customer base and boasts a market-leading Net Promoter Score (NPS) of 75 and was also recently featured in the Sunday Times Fast Track 100. The business has performed strongly during the COVID-19 pandemic and has recently secured several high profile contract wins with global technology, media and software firms.