Pareto Facilities Management, a people driven Facilities Management (“FM”) business is upgrading the traditional delivery of FM services with its focus on customer service and staff engagement. The company was set up in 2014 as an antidote to large inflexible FM providers, with the aim to create a more customer centric solution in the UK.
In May 2023 the company reported that its annual turnover had risen for the eighth consecutive year showing an unparalleled 75% growth in organic turnover to £32m.
The past two years has seen Pareto deliver an organisational transformation with significant investment in systems, people and company infrastructure. This includes securing new customers with leading organisations such as University of Reading, Asahi, Sainsbury’s and Womble Bond Dickinson.
Further to this, Pareto has developed its environmental and social value offering with the award winning Kickstart Scheme, achieving carbon neutrality and signing up to seven new workplace charters. Increasingly, Pareto is seen as the leading light in the field of ESG, winning numerous awards – this, together with a focused customer and employee engagement culture, continues to drive success.
Since NVM’s involvement Pareto has been guided by the stewardship of Mark Rogerson as Chair Mark spent 20 years in the RAF before embarking on a successful executive career with large businesses like Admiral, Serco and Costain. Mark has worked across a variety of sectors helping deliver strong returns for a number of PE houses. Mark brings specific FM sector experience with notable successes at Totalmobile and Bellrock.
As part of the growth journey the Board was supplemented by the appointment of Dave Richards as CEO. Prior to joining Dave was previously COO of Bellrock and has significant experience of operating larger scale FM businesses. He also brings with him a wealth of experience of M&A having been integral in Bellrocks M&A journey.
Pareto FM in numbers
- 75% Revenue growth - September 2022
- 50% Female representation
- CO2 Neutral – Achieved 2023
Whilst the FM market in the UK has grown at 2.7% per annum in recent years, Pareto’s own growth has outstripped the market reaching 75% revenue growth in the year to September 2022. In addition, NVM has supported management to embark on an inorganic growth journey supporting a recent acquisition in January 2023 which has already been successfully integrated into the group. Pareto will continue to look at opportunistic additions that complement the Group and its culture. Growth will continue throughout 2023 with the business expecting to increase its earnings by over 50% in the year to September 2023.
Pareto is unique in the market. It is a dynamic and energetic FM business with a highly engaged and differentiated workforce which is completely disrupting the traditional FM sector. We are very much looking forward to supporting the company through the next phase of growth. This is yet another example of a high quality, founder led, regional business that has exactly the kind of dynamics which NVM seeks to invest in.David Rolfe , Investment Partner , NVM
Pareto is without doubt one of the most exciting and progressive facilities service providers in the sector. I have been blown away by what I’ve seen in terms of customer focus, business ethics and incredible culture. Pareto is leading the way in terms of the ESG agenda and there are so many further initiatives in the pipeline. Pareto has a phenomenal set of client partners and some of the best talent within the industry. The next few years present an exciting time for the organisation and these senior enhancements to our structure will ensure we move forward with continued success.Dave Richards , CEO , Pareto
We have built the foundations of a great business model that we can now take to a much wider platform. Our mission is to continue to change the face of facilities management and demonstrate why innovative, progressive, social value lead organisations like ourselves are critical to UK plc.Andrew Hulbert , Vice Chair , Pareto